Chinese online marketplaces have been popular for years. It all started with AliExpress, which offers its customers products at surprisingly low prices. The site's problems were the long waiting time for shipping, as well as the poor quality of the products. However, this did not discourage customers, who continued to fuel the trend of importing Chinese items to Poland.

NGOs and European authorities have scrutinised the Shein and Temu marketplaces for some time. Activists accuse them of offering inhumane working conditions and polluting the planet. Meanwhile, officials are concerned about practices that may mislead customers.

The Polish Office of Competition and Consumer Protection has also decided to investigate the activities of e-shops. Kamila Guzowska, a senior specialist at UOKiK, stated in an interview with Wirtualne Media that the office monitors "the activities of these platforms primarily in terms of compliance with consumer rights" and checks "how important information is presented to customers."

Guzowska added, "In the last three years, Temu (a Whaleco Technology Limited company) has received seven complaints, while Shein (Infinite Styles Services Co. Ltd) has received 11. We know from experience that the occasional nature of complaints does not necessarily reflect the scale of the problem."

Kamila Guzowska reports: "Both companies have established contact with the Office, and an exchange of correspondence is underway. Due to the wide range of potential irregularities, we do not rule out initiating explanatory proceedings and, if justified, bringing charges that may result in a penalty of up to 10 per cent of turnover."

In response to the allegations, Temu issued a statement to Wirtualne Media: "Temu began operations in Poland a year ago. Throughout this period, we have been listening carefully to the opinions of customers, regulators, and consumer advocacy groups. We proactively adapt our services to local practices and preferences and are committed to full compliance with the laws and regulations of the markets in which we operate. We aim not only to meet minimum regulatory requirements but also to adhere to the highest standards and best practices.

"Regarding the UOKiK's inquiry, we take it very seriously. We hope to continue our dialogue with relevant stakeholders to enhance Temu's services for consumers. Where we identify areas for improvement, we are eager to collaborate to rectify any shortcomings. We are committed to providing a safe and trustworthy service that is valued by consumers and adds significant value to them. We are dedicated to transparency and full compliance with all applicable laws and regulations," the company’s spokesperson adds.

In a message sent to the Vibez editorial team, Shein's press office stated: "We are in contact with the Office of Competition and Consumer Protection to address the issues raised. We place great importance on adhering to the principles of transparency and accountability. We intend to continue working closely with all partners, institutions, and authorities in Poland to ensure a safe and pleasant shopping experience for SHEIN customers."

Source: Wirtualne Media